I don't know how most people who stay up late also wake up
early. I wake up at 7 am every weekday and whenever on the weekends. I get
ready by 7 30 and I go to school. Every morning I grab breakfast from the high
school, every morning I eat it at the NPC. It's a routine schedule and I follow
it regularly. I am a NAVIT student, a Holbrook High School student, and a part
time Popeye’s Employee. Most days I only have school to attend, NAVIT in the
morning and high school at noon. I know I’m talking about school, but I want to
focus this blog on my work. Three days a week (My schedule changes a lot) I
have to go to Popeye’s to work a register. I usually only work one full shift a
week, but sometimes they’re under-handed and need me to stay longer the days I’m
only supposed to work 4 hours. From my co-workers perspective, I want a break
because I’m lazy. What they don’t understand is that unlike them, I’ve been busy
the entire day. Because of NAVIT, I don’t even get a real lunch break. They, on
the other hand, only have to deal with Popeye’s business. The honest truth is,
being a cashier is not difficult whatsoever. You could train a monkey to stand
up there and handle money all day, it’s a simple task. What’s difficult is
having to deal with customers. Every time someone walks through the door, you
have to say, “Welcome back to Popeye’s!” with as much enthusiasm as you can
muster. What grinds my gears is the fact that 90% of the time, the customer
replies with, “Welcome back? I’ve never been here before!” They have a good
laugh about it but I’m dying a little every time behind my forced smile. Most
people that stop by are neutral, they take chicken and leave treating it as
business. Every now and then I’ll get a customer that makes my day, with kind
words and gestures, maybe a $1 tip every here and then. But then there is the
rude customers. The truckers that are covered in sweat, wreak of Alcohol, are
missing every tooth but a few black ones, and take their chicken VERY
seriously. They will hound you about prices, order all of a certain piece,
throw a fit if you don’t have said pieces, and will want to talk to a manager
if the slightest thing doesn’t go their way. An example: Friday the 19th,
2016. I was working with my manager Shannon, my fryer Bronson, and my
co-cashier David. Shannon is taking orders while I’m packing them. I hear a
trucker order a two piece, then complain about the price. Shannon says “I can’t
make it any cheaper for you, I’d get in trouble.” The man harasses her trying to
get a discount on his $5 meal, but doesn’t get it. My manager sends me on
break, and I start packing myself some food. Him and his buddies see my
grabbing my chicken tenders and call me towards them. They ask me, “Is that
your food?” I say yes. “Well, we don’t appreciate you eating around everyone
else’s food, licking it and stuff.” I was bewildered. I hadn’t put my food
anywhere near my mouth yet and I was getting called out. “I haven’t even
touched my food yet.” I told them. “We saw you do it!” they retorted. I tried
ignoring them and going to the back, when they start staring at Bronson. “What
the hell are you looking at?” Bronson asked them. They backed away sheepishly
and asked for a manager. Shannon pointed out she was the manager and they
scoffed. “We’ll just call corporate, then.” They take their chicken and leave
and at this point I’m not even hungry anymore. All it took was three dudes and
a lie to ruin my night. I was so angry thinking of any way I could get back at
the man, but I just sat there, fuming, telling myself they would be gone in 5
minutes anyway. That kind of self-control is why I still have my job.
After reading your article, I could actually imagine myself in your situation on a daily basis. I can relate to how your taking NAVIT in the morning and having to take high school classes in the afternoon. And it sure is a lot of work, but working at Popeyes and dealing with rude customers like you have recently. I really do not want to experience that and I respect how you have self control. If it were me, I would've probably exploded with some time of come back. The article really put a good sense of thought of how a cashier may deal with customers on a daily basis. Though I have not yet gotten a job at a fast-food joint or any other place to work behind a register makes me don't want to try the occupation. If it comes to it, I shall give it a try and shall remember your article to get me through the day. The article was pretty good at describing your daily basis and gave a good imagery.
ReplyDeleteYou'd take one look at the truckers and be like "stay blessed" and leave.
DeleteI have often thought about how badly I need a job, but I find myself being afraid to get one because I don’t think I have enough time. I think its amazing that you are juggling all of these activities. I don’t think people often times realize how much work employees actually do. Reading this made me realize just how important it is to be polite to employees. It seems as people forget that they have a life outside of their jobs. Thank you so much for sharing this, it really opened my eyes to the reality of the people behind the counter.
ReplyDeleteThanks Bailey, it really means a lot.
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